FAQ

Yes — many appointments can be completed through telehealth for convenience. However, some services require in-person visits.

No. Medications are prescribed based on clinical judgment, labs, and appropriateness for the individual.

Yes — we will submit up to 3 insurance prior authorizations per prescription when applicable.

Approval is not guaranteed, and PHW does not determine or know medication pricing with insurance.

All clients receive:

• A personalized nutrition + movement plan
• Accountability check-ins
• Optional medication support
•  Access to the patient portal
• Monthly progress tracking

Appointments must be canceled 24 hours in advance to avoid a cancellation fee.

Clients must request refills at least 7 days before running out to allow for pharmacy processing and insurance delays.

Yes. If your lab results indicate that you are ineligible for the treatment, any membership dues paid upfront will be fully reimbursed. You can start your journey with complete peace of mind.

Because obesity is a chronic illness, successful weight loss depends on the lifelong management of the illness. When management of this chronic illness does not take priority, patients often gain weight. That does not mean they are unsuccessful with their weight problem, it just means they must refocus and take care of themselves. We at Serenity are ready to partner with you!